Frequently Asked Questions

How exactly does Vitals Sent for RPM integrate with PointClickCare?

Vitals Sent for RPM integrates seamlessly through PointClickCare’s official API. Once integrated, patient vital signs automatically upload into residents' electronic health records (EHRs) in real-time without manual data entry. Typically, the integration is completed within one to two weeks, depending on the facility’s readiness and PointClickCare’s approval timeline.

What specific vitals can Vitals Sent for RPM monitor and transmit?

Vitals Sent for RPM monitors and transmits essential patient data such as blood pressure, heart rate (pulse), oxygen saturation (SpO₂), respiratory rate, temperature, and blood glucose when used with compatible devices.

How does Vitals Sent for RPM reduce the workload for nursing staff in skilled nursing facilities?

Vitals Sent for RPM automates vital sign collection and transmission directly into the patient’s EHR, significantly reducing manual administrative tasks. Caregivers generally save two to three hours per shift, allowing more time for direct patient care.

What happens if there’s an error in reading or transmission of patient vitals?

If a reading or transmission has an issue, caregivers can retake it so only the most accurate, up-to-date measurement is stored in the patient’s record. In the rare case a transmission fails, caregivers can enter the reading manually.

How does Vitals Sent for RPM ensure patient data security and HIPAA compliance?

Vitals Sent for RPM utilizes secure AWS infrastructure tailored for HIPAA compliance. Data is encrypted during transmission and storage, with strict access control protocols and regular security audits to protect patient privacy.

Can Vitals Sent for RPM increase revenue for facilities? If so, how?

Yes. Vitals Sent for RPM increases revenue by turning routine caregiving into billable services. Physicians bill Medicare for the programs, and the facility earns fair market value payments from the physician for the staff work and support provided. This creates steady, recurring income while improving resident health and reducing avoidable hospital visits.

Are there upfront costs, monthly fees, or usage-based pricing models?

Vitals Sent for RPM is designed to be both affordable and straightforward. There is a one-time upfront payment, followed by an affordable monthly fee tailored specifically to the number of tablets required. Contact us directly for a personalized quote and see firsthand how cost-effective RPM can be for your organization.

What kind of training or onboarding support does EMA Telemed offer when adopting Vitals Sent for RPM?

EMA Telemed provides comprehensive onboarding support, including initial hands-on training sessions (virtual or in-person), instructional videos, and ongoing dedicated account management accessible via phone or chat.

How quickly can Vitals Sent for RPM be deployed and fully operational at our facility?

Deployment typically takes one to two weeks after approval and integration setup. Most facilities achieve complete operational readiness, including staff training and full workflow integration, within approximately 30 days from initial deployment.

What makes Vitals Sent for RPM different from other RPM solutions on the market?

Vitals Sent for RPM is different because it eliminates manual data entry by automatically transmitting vitals directly into PointClickCare, ensuring accuracy, saving staff time, and creating billable events that turn routine caregiving into steady revenue.