Frequently Asked Questions

How exactly does Vitals Sent for RPM integrate with PointClickCare?

Vitals Sent for RPM integrates seamlessly through PointClickCare’s official API. Once integrated, patient vital signs automatically upload into residents' electronic health records (EHRs) in real-time without manual data entry. Typically, the integration is completed within one to two weeks, depending on the facility’s readiness and PointClickCare’s approval timeline.

What specific vitals can Vitals Sent for RPM monitor and transmit?

Vitals Sent for RPM monitors and transmits essential patient data such as blood pressure, heart rate (pulse), oxygen saturation (SpO₂), respiratory rate, temperature, and blood glucose when used with compatible devices.

How does Vitals Sent for RPM reduce the workload for nursing staff in skilled nursing facilities?

Vitals Sent for RPM automates vital sign collection and transmission directly into the patient’s EHR, significantly reducing manual administrative tasks. Nurses generally save two to three hours per shift, allowing more time for direct patient care.

What happens if there’s an error in reading or transmission of patient vitals?

If there’s an issue with a reading or transmission, Vitals Sent for RPM immediately provides visual indicators such as the absence of a confirming solid blue LED. Nurses can quickly retake readings, ensuring only the most accurate, recent measurement is stored in the patient’s record. An error-tracking dashboard is also provided for quick identification and resolution.

Does Vitals Sent for RPM meet CMS regulations for remote patient monitoring reimbursement?

Yes, Vitals Sent for RPM fully complies with CMS regulations, including monthly documentation of required patient consent. It supports all standard RPM CPT billing codes, such as 99453, 99454, 99457, and 99458, with regular updates to maintain compliance.

How does Vitals Sent for RPM ensure patient data security and HIPAA compliance?

Vitals Sent for RPM utilizes secure AWS infrastructure tailored for HIPAA compliance. Data is encrypted during transmission and storage, with strict access control protocols and regular security audits to protect patient privacy.

Can Vitals Sent for RPM increase revenue for facilities using RPM billing? If so, how?

Absolutely. By utilizing Medicare-approved RPM billing codes, facilities can typically generate approximately $100–$150 per patient per month, turning remote patient monitoring into a significant revenue opportunity. EMA Telemed provides clear guidance to help facilities maximize RPM reimbursements.

Are there upfront costs, monthly fees, or usage-based pricing models?

Vitals Sent for RPM is designed to be both affordable and straightforward. There is a one-time upfront payment, followed by an affordable monthly fee tailored specifically to the number of HUBs required. Contact us directly for a personalized quote and see firsthand how cost-effective RPM can be for your organization.

What kind of training or onboarding support does EMA Telemed offer when adopting Vitals Sent for RPM?

EMA Telemed provides comprehensive onboarding support, including initial hands-on training sessions (virtual or in-person), detailed user manuals, instructional videos, and ongoing dedicated account management accessible via phone or chat.

How quickly can Vitals Sent for RPM be deployed and fully operational at our facility?

Deployment typically takes one to two weeks after approval and integration setup. Most facilities achieve complete operational readiness, including staff training and full workflow integration, within approximately 30 days from initial deployment.

What makes Vitals Sent for RPM different from other RPM solutions on the market?

Vitals Sent for RPM uniquely combines real-time integration with PointClickCare, unmatched ease of use for nursing staff, and superior data accuracy. Our solution doesn't just automate data entry, it actively simplifies your workflow, improves patient outcomes, and maximizes Medicare RPM reimbursements. The combination of intuitive design, dedicated support, and cost-effectiveness clearly sets Vitals Sent apart from other RPM platforms.